Happy Hybrid Auto Repair

Richard K a year ago

Took my Prius in for a diagnostic and an oil change while they were at it. Whoever changed my oil filter overtightened the cap, badly. There is a spec. Follow the spec. This unfortunately is one of those errors that is not externally visible. Watching the garage staff also did not inspire a lot of confidence.

Matt a year ago

I did not do any business with Happy Hybrid; I just called to get an opinion about an issue with my new Prius Prime. The fact that Mark took the time to discuss this issue with me when he, no doubt, had other things to do really helped me make up my mind about whether to keep the vehicle or not. Thanks, Mark, for taking the time to be a "good neighbor" and help your fellow Austinite out. 🙏

Elizabeth Whitman 2 years ago

Wow, Happy Hybrid was a fantastic find! I’ve historically used dealership but they’ve reduced their interest in hybrid services and with an inoperable car I wanted a place specializing in hybrids. From the first phone call the administrative staff, Megan, was wonderful in answering questions and even had the service manager, Mark, call to discuss my issue before scheduling a diagnostic appointment. Mark diagnosed my car a full day before my appointment and, to my amazement, had it repaired and ready for pickup within 48 hours of drop off! The stars aligned where he had a back ordered ECM on hand so that was a saving grace. Mark communicated routinely during diagnosis & repair plus was clear on the pricing and steps needed. He was also very patient with my questions. I appreciate finding a service provider to build a relationship with as hybrids are their own beast but I can’t fathom returning to ICE anytime soon.

Jennifer Childs 4 years ago

Had battery issues with our Hyundai Sonata hybrid that left my husband stranded on the side of the road. Our regular mechanic recommended Happy Hybrid. Even though they were completely booked up and stuffed to the gills, HH made room for the tow truck to drop off after hours. Then they were able to replace just the one bad cell and the plug that had also gone bad. Total cost was less than 1/10 of what I had feared.

Deleir Georges 6 years ago

Change Your Name to Unhappy Hybrid I can confidently say that I’ve never had a more unprofessional auto repair experience. My interactions were so bad, I asked them cancel the repair. They wouldn’t answer simple pricing questions and kept reiterating to me how busy they were as if I was annoying them with my business. I wanted an oil and transmission fluid change along with an inspection. Instead, I was lectured about my check engine light and spoken down to by the manager. I’m absolutely mind blown by the positive reviews on here because my experience could not have been worse. To the owner of this business, you should invest in customer service training for your front desk and management staff. Sincerely, An Unhappy Hybrid Customer